Archive November 2018

Service Commitment

Service Commitment

Service Commitment

Our commitment to service is the customer satisfaction. We provide quick and efficient service and maintenance of our solutions around the world. We ensure that we will be there whenever or wherever you need us. Like all Zaiwei solutions, service standards of our products are the same as superior manufacturing and quality control.

Before The Sale Service*

Personal Visit including a Complete Demonstration

Right from the start, we’re hands-on. Our local representatives can provide a personal visit to your property, campus, ship or facility and meet face-to-face to educate you about the benefits of your products.

Detailed Survey of Your Property

At the beginning, we need to have a more thorough understanding of your property. The more questions we ask, the more feedback we can provide to recommend the best possible solutions.

Technical and Safe Consultation

Although they are easy to use, we want you to fully understand all of the benefits of our products. Following a detailed survey, we will give you suggestions to meet your requests.

Complete Demonstration of Our solutions

When it comes to demonstration, we provide you with relevant information about our products by email, including features, functions and other parameters.

During The Sale Service*

Installation of System

Our installation crews konw Zaiwei products inside and out, and through some software to remotely guide you how to install, such as teamviewer.

On-Site Training for You

Our trainers can teach each of your employees about the knowledge of our products.

After The Sale Service*

Guarantee Repair

Zaiwei offers its customers technical support, and we are committed to exceed our own standards year after year. If any our product fails to work for any reason, please contact us and we’ll either fix the problem.

*These services are specific to Zaiwei’s solutions and may vary based on region, location or channel provider.

 

More features about hotel control system 

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Request and handling of service

Request and handling of service

Request and handling of service

Each unit of hotel control system supports 8 service requests (including the doorbell and visual peephole). When the request is valid, the system will enter the corresponding setting mode, and then reported hotel staff to fast respond (by voice or pop-up window).
◎ Total power (sleep). When the switch is valid, the system triggers the corresponding circuit (such as night light, no disturb or others) and closes other circuits to achieve sleep using one key.
◎ Do not disturb. When this request is valid, the system will close the other service request (for example clean, wait, laundry), at the same time the doorbell won’t work and notify the management software to prevent the attendants to disturb guests.
◎ Please clean, check out, please wait, laundry. When this request is valid, the system will close the DND request, open the doorbell function and prompt the administrator to respond to the service. Through the identification of network power-saving switch, management system automatically statistics attendants’ service time and response time, helping the hotel’s management and improving service quality.
◎ Doorbell and visual peephole. When the system is in the rental and non-disturb state, the doorbell can work. When the doorbell triggers, the system starts to ring (ring time can be set). If the doorbell is integrated into visual peephole, the system can automatically send the visitor video to the TV to display clearly the visitor image. If the guest is near the door and press the video button of visual peephole, the visitor image automatically switches to the peepphole’s LCD screen, making the guest feel convenient and clear.

 

More features about hotel control system

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Alarm linkage and component control

Alarm linkage and component control

Each unit of hotel control system supports 4 alarm linkage and some SOS access. By setting the mode and time of alarm linkage and control components after alarming, the system improves the safety of the room and reminds the guest of the room’s running state .
◎ Alarm linkage of door magnetic, window magnetic and safe box . When the alarm signal is effective, the linked components trigger (such as corridor lights, curtains or others) , providing basic lighting for the guests. If the alarm time is not reset within the set time, the system will alarm to prompt the manager (by voice or pop-up window). After the alarm, you can set the control components (such as air conditioning, identity switch and so on).
◎ Linkage of human infrared switch. The infrared switch is used in the bathroom or dressing  room, and the linkage can control many components, such as bathroom lights, bath mirror lights, exhaust fans, wardrobe lights and so on.
◎ When the guests sleep and the alarm signal is valid, the room exits the sleeping mode. The system reminds the guest to pay attention to the security of the property by the setting of the light.
◎ When the room is in the SOS state, the system is in a state of emergency at the same time, the system automatically provides power to the electrical circuit, sleep mode is forced to exit, other service requests are prohibited. The SOS status is reported to the management software and prompts managers to respond quickly (voice or pop-up window).

 

More features about hotel control system

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Lighting Scene Mode

Lighting Scene Mode

Lighting Scene Mode

Hotel control system can provide four lighting scene mode (including sleep mode). Through the scene mode, guests control multiple lights by pressing a button. The system can confirm the current scene mode, when the room comes into a scene, it will automatically exit the previous scene. Through the scene settings, it is convenient for the guests.
◎ Reception mode: click on the reception mode switch and then the room’s preset lights both open (such as room lights, spotlights or others), providing visitors with a good lighting environment.
◎ Reading mode: click on the reading mode switch, and then the room’s preset lights both turn on (such as lamp, computer lights), providing guests with a good reading or writing environment.
◎ TV mode: click on the TV mode switch, TV lights will turn on, and the lights, which may cause visually tired of the guests, will turn off to protect the eyesight of the guests.
◎ sleep mode: click on the total power (sleep) switch, the system triggers the corresponding circuit (such as night light, do no disturb and so on), and closes other loops. When the guests trigger switch or service, which is not set sleep trigger, the system exit the sleep mode. After exiting, the system automatically enter the set night or day mode to keep the room basic lighting.

 

More features about hotel control system

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Lock, identification switch and temperature control switch

Lock, identification switch and temperature control switch

Lock, identification switch and temperature control switch

Hotel control system provides power management and RS485 network management on the networking induction card locks, networking identity switch, network temperature control switch, realizing the setting and control of these electrical appliances and using records’s summary.
◎ Members do not need to register in the front desk, the system supports members booking and open room;
◎ The door lock records (including mechanical key, card type, open time), alarm records (for example, the battery is not closed, the lock is not closed, illegal opening) and switch records are real-time reflected in the control system.
◎ Identifying the identity of the person who takes power in room (guests, attendants or managers),and automatically recording service application and processing situation to provide data base (such as cleaning, attendants and service hours, etc.).
◎ air conditioning can be controlled by the network temperature control switch, which has two control methods: manual control and automatic control. The system is based on the guest’s manual control as priority principle, effectively achieving energy efficiency while improving the level of room service.

 

More features about hotel control system

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Types of Electrical Appliances to Be Managed

Types of Electrical Appliances to Be Managed

With Bonwin hotel control system, hotel managers can control and manage room equipment by computer, such as lighting, air conditioning, service switch, identification switch, SOS emergency call, door peephole, induction card lock, safe box, curtains, fans and other electrical appliances, making the hotel enter the scientific management from the experience management.
Using iPad, iPhone or wall switch, the guest can operate room appliances. The humanized control system will give the guests a new and fashionable experience and greatly improve the comfort and satisfaction of the guests, effectively increasing the repeat guests of the hotel.

 

More features about hotel control system

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Running mode in normal state

Running mode in normal state

Running mode in normal state

Zaiwei hotel room control system provides five running modes: wait rent, welcome, rented that has person inside, rented that has no one and sleep mode (consistent with scene mode).
◎ Wait rent mode
□ The new room or room that guests check out is in the wait rent mode, the management software shows that the room is to be rented.
□ In this mode, the system is in power-saving running state, and the system enter the emergency state and the sleep state without SOS and the main power switch.
□ If the hotel or guest has special request, the system can set the highest or low room temperature.
◎ Welcome mode
□ When the guests check in at the front desk, the corresponding guest room enter “welcome” mode.
□ If the hotel or guest has special request, the system can pre-set the temperature.
◎ Rented that has person inside
□ If the air conditioner allows, the system controls the temperature of the room according to the temperature parameter set in this mode.
□ In this mode, “Please clean” state, which is set by the fomer guest, is kept to make the waiter clean the room in time.
◎ Rented that has no one
□ After entering the room, the guest will insert lawful card into the identification switch to take power.
□ The system has multiple DC12V weak control switches, including 4 dimmable switches (more used for the left and right bed light or reading lights).
◎ Sleep mode
□ Under the state of “rented that has person inside”, the room can enter “sleep” mode.
□ This mode is consistent with the sleep mode in the scene.

 

More features about hotel control system

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Working state

Working state

Working state

The working state of Zaiwei hotel control system is divided into 4 kinds: normal, emergency, test, fobbiden state, each state controls different components.
◎ Normal: In general, the room is in normal state. In this state, the system is divided into five modes: wait rent, welcome, rented that has person inside, rented that has no one and sleep mode, and guests can intelligent control light, air conditioning and other equipment through a variety of modes.
◎ Emergency: the room can enter this state by SOS key or network control. In this state, the system automatically provides power to the strong circuit and the choice that guests set the automatic opening parts.
◎ Test: the room can enter this state by network control. As one of the ways to test all parts’ operation of the room, this state can observe whether lamps, door locks, switches are normal.
◎ Forbidden: the room can enter this state by network control. when the room is permanent room or in the maintenance, you can set the room to enter the state. In this state,  all electrical appliances and controlled socket are closed, and until the guests or manager applies for the removal of the condition, no one can take power. Through this state, the hotel can reduce the energy while improving the safety of the room.
In addition, hotel control system provides 3 kinds of periodic control loop when no one is in the guest room, including fan or other parts, keeping the room comfort.
For example, a fan keep running for 5 minutes every 2 hours to keep the toilet air quality.

 

More features about hotel control system

Click ⇒Zaiwei hotel control system