Our commitment to service is the customer satisfaction. We provide quick and efficient service and maintenance of our solutions around the world. We ensure that we will be there whenever or wherever you need us. Like all Zaiwei solutions, service standards of our products are the same as superior manufacturing and quality control.
Before The Sale Service*
Personal Visit including a Complete Demonstration
Right from the start, we’re hands-on. Our local representatives can provide a personal visit to your property, campus, ship or facility and meet face-to-face to educate you about the benefits of your products.
Detailed Survey of Your Property
At the beginning, we need to have a more thorough understanding of your property. The more questions we ask, the more feedback we can provide to recommend the best possible solutions.
Technical and Safe Consultation
Although they are easy to use, we want you to fully understand all of the benefits of our products. Following a detailed survey, we will give you suggestions to meet your requests.
Complete Demonstration of Our solutions
When it comes to demonstration, we provide you with relevant information about our products by email, including features, functions and other parameters.
During The Sale Service*
Installation of System
Our installation crews konw Zaiwei products inside and out, and through some software to remotely guide you how to install, such as teamviewer.
On-Site Training for You
Our trainers can teach each of your employees about the knowledge of our products.
After The Sale Service*
Zaiwei offers its customers technical support, and we are committed to exceed our own standards year after year. If any our product fails to work for any reason, please contact us and we’ll either fix the problem.
*These services are specific to Zaiwei’s solutions and may vary based on region, location or channel provider.